Dear Earl Scheib;

During the week of June 7th, I almost reluctantly agreed to allow my car to be painted at Earl Scheib #247 Montclair CA. I say reluctantly because I once had my care painted at One-Day-Paint and they returned my car to me a mess. I got screwed. Shortly thereafter two people paid me the courtesy of running into me on two different occasions.

My car look like a piece of junk for more than a year and a half. I didn't want to trust anybody to repaint or fix the body damage on my 1998 Nissan Maxima. I truly was afraid of paying hundreds of dollars and getting burned again.

On Sunday I was listening to the Motorman on the radio and one of your Executives was on the radio. He talked about your company and I began to believe that I could trust you. Once the Motorman put his seal of approval on you guys, I knew I could trust you. What finally sealed it for me was that sale you guys had going on. I was able to have my car repainted with your top paint job at a heavily reduced price and I was able to receive the Motorman discount on top of that.

So I overcame my fears and called up Victor at your store on Central Avenue in Ontario CA. Now I know I made a decision that would please me enormously. Everything went right, and I was pleased with my paint job.

Victor was the model of customer service. He paid close attention to my concerns and desires. He listened patiently to me without interruption. He respected my point of view. Victor gave me the definite impression that he was treating my car as if it were his own car. I peppered him with a thousand and one questions. He patiently and respectfully answered each one. And with each successive answer, I felt more confident about paying more money to have my car repainted and the body damage fixed. If it weren't for Victor, I probably would have walked. Instead you not only have a life-long customer, but a "Missionary" who will continue to tell others about his positive experience with you.

In conclusion, I personally saw Victor treat other customers with the same dignity, respect and patience with which he treated me. You truly have a genuine asset in him that would be difficult to calculate merely by observing the bottom line of a balance sheet. He is more than a manager, he is an ambassador of good will for Earl Scheib.

PS. The car rental deal was extremely important to me to complete the repainting of my Nissan Maxima. Also, when the agent was driving me back, I told him about my experience with One-Day-Paint, and then Earl Scheib. He said thanks. He had intended to get an estimate at One-Day-Paint for his car. Now he is going to Earl Scheib.
From:   Anthony T. regarding Shop #247 Ontario, CA

"I would be remiss if I did not relate to you the most satisfying experience I had at your Canoga Park #573 Body & Paint Shop.  My car looks like new and the paint match is perfection.  Your work is not the only reason for customer satisfaction, it's mainly your staff lead by a most knowledgeable and personable manager, Joe."
From:   N. Michel regarding Shop #573 Canoga Park, CA

"I telephoned your (office) and spoke with the Shop Manager about the possibility of painting one of our family vehicles.  We were not sure which company to choose, but (the manager) convinced us to personally visit his body shop.  His argument was so compelling that we agreed to let him repaint our vehicle.  We were so impressed with the quality of the workmanship, coupled with the incredibly low expense, that I have decided to entrust my BMW in (the manager's) capable hands."
From:   J. Freeland regarding Shop #399 S. San Antonio, TX

"There has been one good, no, great thing that has pleased me in a long time.  That was when I picked up my '86 Dodge 1/2 ton truck.  It looked great and (the manager) was the driving force, even making some changes which really set it aside.  The first day I was cleaning it up, at least 5 guys came by and wanted to know if this was a new truck!  Boy, was I on cloud nine."
From:   C. G. Gray regarding Shop #554 Houston, TX

"First and foremost, let me begin by saying I am a very satisfied customer!   I spoke with (your manager).  He was very professional, knowledgeable and certainly answered all of my questions. In summation, I could not be more satisfied.  The old paint job on my 16-year-old car could not have been worse.  The end result of the new paint job looks better than when I purchased the car when it was brand new in 1985."
From:   J. Luther regarding Shop #261 Albuquerque, NM

"When I bought my Honda Odyssey two years ago, it was a dull, brown color that I never liked.  Then, it occurred to me to look around to see about painting it white, a color I have always liked in a car. I am very happy with the way it turned out, also I'm getting many compliments on how it looks.  I had a hard time convincing one person who insisted it was new, when I told her it was the old car.  She said, "Why won't you admit it is a new car?  Why are you afraid to admit it?"  I still think she thinks it is new rather than repainted."
From:   M. L. Torgenson regarding Shop #303 Las Vegas, NV

"I have received so many positive comments on the excellent job that you and your staff did on my corvette!!  Viper Red glows in the dark. That car didn't look that nice when I bought it nine years ago!"
From:   B. Toft regarding Shop #97 Baltimore, MD